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Wayfarers of Veeshan • View topic - What to do

Wayfarers of Veeshan

An Everquest Guild on Luclin
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PostPosted: Mon Sep 15, 2003 3:05 pm 
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Wayfarer of Veeshan
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Location: Savannah, GA
hehehe me too....sicko

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PostPosted: Mon Sep 15, 2003 3:26 pm 
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Saiphos made EQ for me...I was sorry to see him go.

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PostPosted: Mon Sep 15, 2003 11:39 pm 
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Joined: Mon May 26, 2003 1:01 am
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Location: Denmark
I still have to experience a reply from a GM or guide or anything.
About the policies I don't know much about them, but I have spoken to this guy a long time ago who helped me with a rez in katta, and then helped me get out of there and to PoK again. He isn't a GM and I asked him if he ever thought about being that, because he knew more about this game than any other I've met. About the "logic", if any, in the EQ architecture, well most is kinda blurry since its so long ago, but he was very knowing about this game. He said that he had been trying to become a GM, but they told him that he would only be allowed to help people in a certain degree, which means he wouldn't be able to help them as much as he really wished, so he gave up becoming GM.

My game crashed again during my first adventure in LDoN, just like when it crashed after Hate raid when I died for 20k falling dmg. Nothing like that happened to me this time, but should I petition/report anyway?

Vitaliana

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PostPosted: Tue Sep 16, 2003 8:10 am 
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Joined: Mon Jul 14, 2003 6:40 am
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For those of you that didn't know, I was a Guide for about 6 months. It gets extremely frustrating, not sure how some of those guys can take it for so long.

Yes, the GM's (not Guides) can reimburse items. They check log files, see if you had the item, see if there has been a glitch, and if it looks good they will give you a new one. The best way to move the process along is to make accurate notes of what happened, where (zone, and even loc if you can), and WHEN. The logs are big, and if you can make it easy for a GM to find the incident for you you're more likely to get a response.

Be polite, helpful, and informative. If you make it a pleasant experience for the Guide taking the petition and the GM fixing the problem they are more likely to help you. While guiding I certainly didn't go out of my way to help folks who were rude or abusive. But for someone who was polite I'd make sure to keep tabs on the situation, and bug the GM's directly to get things fixed.

Guides have very limited powers. They can summon stuck corpses, give rezzes to people who died due to verified server problems (they have to have permission), and reset stuck NPC's using a couple of methods. Their main job is to watch, sort petitions, and ask a lot of questions so that they can tell the GM's what needs doing and in what order.

Sadly, there are no dedicated server GM's anymore. My personal theory is the best of them got pulled off to work on SWG, or maybe EQ2. What you have now is a small team of GM's assigned to a group of servers. They prioritize their work by the number of "red" petitions, and go to the server with the highest count. Usually they will stay on one server till all the reds are clear, and of course reds are building up on another server at the time... which, of course, means it might take them days to get around to any given server. The better the guides on a server (and Veeshan has some good ones) the less time a GM will spend their. Patience is the key. That, and repetioning or emailing the GM's.

So, write down all the details you can think of, no matter how small. Be polite. No matter how frustrated you are I can guarantee the Guide is more frustrated, since there is so little he can do himself. And be patient, but persistent.

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